SAFER CITIES 2018 – SECURITY RISK ANALYSIS

Following the escalation of terrorist attacks throughout 2017, urban areas across the UK and Europe are facing unprecedented levels of security threats that have the potential to dramatically affect the local and national economy.

In addition to terrorism, negative economic impact factors also include crime, anti-social behaviour and major emergencies (fire, flood, electrical failure, building collapse, critical incident etc).

Individual businesses alone cannot address the threats that exist in the surrounding geographical environment in which they operate in. Through a partnership approach, Business Improvement Districts (BIDs) can significantly manage and reduce adverse conditions with cost-effective solutions to create a safer and more attractive area for businesses to invest in and prosper.

Security Risk Analysis.
Establishing the Context.

 

HammersmithLondon BID effectively manage the safety and security of their levy payers business operating environment by conducting comprehensive Security Risk Analysis (SRA) across the BID geographical footprint.

This includes an ISO 31000 compliant risk assessment of the diverse threats identified across the BID area and to the individual businesses / sectors themselves. Additional environmental factors taken into consideration include our major transportation hub with a monthly 2.5 million footfall, existing security measures in place (policing and corporate), vibrant evening economy with iconic venues, current security trends and our proximity to central London and recent terror attacks.

The qualitative risk analysis is managed via a live risk matrix, this is constantly monitored and functions through addressing each risk and implementing a series of interconnected bespoke risk mitigation control measures.

BUSINESS OPERATING ENVIRONMENT

 

The advantages to the BID area and for individual businesses alike in adopting the SRA framework in accordance with this internationally recognised standard (ISO) are:

• A safer and more stable environment for businesses to operate in.
• A secure operating area for companies to invest in.
• A more attractive location for staff to work in.
• A more appealing town centre for the public to visit and spend in.

• Raising awareness of the need to identify and treat risks.
• Improving control measures to reduce the impact of risk.
• Establishing a reliable basis for decision making and planning.

• An improvement in operational effectiveness and efficiency.
• Enhancing health and safety performance.
• Improving loss prevention and incident management.
• Supporting business resilience.
• Improving stakeholder confidence and trust.

The BID adheres to and promotes the ISO recommendations that organisations develop, implement and continuously improve a framework whose purpose is to integrate the process for managing risk into the organisation's overall governance, strategy and planning, management, reporting processes, policies, values and culture.

CONTROL MEASURES - REDUCING RISK

 

PROJECTS

Significant control measures in the form of security projects that have been designed to reduce risk have now been implemented across the Hammersmith BID area, they include:

• An early warning terror alert - direct to smartphone.
• Major emergency contingency planning and support.
• Business continuity plans.
• The SafetyNet radio network.
• Business Improvement District - Crime Reduction Partnerships.

Public vigilance and a strong security culture is also being enhanced by the creation of our Hammersmith Security Group.

We are currently supporting and facilitating the introduction of mitigation measures for vehicle borne attacks and CCTV patches from public spaces to police command and control to assist in the event of a critical incident.
Emergency trauma packs and defibrillators are being funded at strategic locations. Body worn cameras are being provided to our security partners.

Additionally, we are establishing channels of communication between existing security teams / risk managers to improve the management of communal threats and to prevent new risks being created by challenging established behavioural patterns eg. IED risks connected to concentrated marshalling points (Improvised Explosive Device).

EARLY WARNING TERROR ALERT

 

1. In the event of a terror attack, core users involved in business continuity & risk management within the Hammersmith Security Group will receive a SMS ALERT from the MPS twitter account. With a community ethos of managing risk, they will instantly forward this ALERT link via the WhatsApp ‘Hammersmith Security’ Group to all members.

2. Each group member is now able to conduct an initial risk assessment and refer to their own company protocols as documented in their business continuity plan (BCP). By initiating their BCP at such a critical stage, businesses will be in the best position to safeguard staff welfare and assets.

3. The benefits of this system will also impact the wider populace through the viral effect of social media.

4. To introduce sustainable quality assurance measures to the system - the content of the ‘Hammersmith Security’ group will be selectively broadened by the inclusion of key security updates throughout the month.

EMERGENCY PLANNING - CONTINGENCY & SUPPORT

 

BUSINESS RESILIENCE

In the event of a designated major emergency (terror attack, fire, flood, critical incident etc), the BID has a pre-planned contingency & support strategy in place that will enhance business resilience and reduce the impact to businesses operating within our footprint. Preparing for a potential incident of a few hours to events that leave a residual impact of years - our plans in place from the first assessment to the initial response and through to the consolidation / recovery phase ensures the disruption to the business community is minimised.

 

Employing lessons learned from recent UK major incidents, a snapshot of our activity will be:

• Implementing and strategically updating our pre-planned communication approach via mass email notifications, security groups, twitter and web to ensure critical and accurate information is being relayed to the business community.

• Relieving pressure on the police / local authority through a recognised channel of communication via major incident bronze comms to BID operations and then onto the business community.

• Providing additional information re the location of trauma packs, first aid kits, defibrillators etc.(The BID are currently liaising with the Met Police & LBHF Emergency Planning to introduce these measures pre-event)

• Minimising restrictions of movement by updating businesses with all cordon information – due to security risks, this will not be in map format or via open social media platforms.

• We will facilitate communication between affected businesses and actively encourage problem sharing within the community and explore the mitigating options available (eg. shared working spaces).

• As business patterns begin to normalise, BID marketing will play a significant role in the full recovery of the business community.

To date, the initial phases of our Emergency Planning - Contingency and Support strategy have been successfully implemented at both the 2017 Parsons Green terrorist attack and 2018 Hammersmith floods.

BUSINESS CONTINUITY PLAN

 

BUSINESS RESILIENCE

‘The Hammersmith BID - Business Continuity Plan’ (BCP) has been created and published to assist levy payers prepare to safeguard their personnel and assets against any event that could negatively impact operations. The BCP also aids businesses to function in the event of a major blow to their company infrastructure (terrorism, fire, flood, extreme weather, building collapse, electrical failure etc).

Available to all levy payers, the content supports a bespoke approach and can be tailored to suit the specific requirements of the individual businesses or complement existing BCP in place. It comprehensively guides the user through a process of creating systems of prevention and recovery to deal with potential threats to their business.

Our BCP involves defining potential risks, determining how those risks will affect operations, implementing safeguards and procedures designed to mitigate those risks, testing those procedures to ensure that they work, and periodically reviewing the process to make sure that it is up to date.

CONTROL MEASURES - REDUCING RISK

ENHANCED POLICING

 

Through in-depth analysis of the challenges facing the BID area and consultation with our levy payers, we created our policing plan that ensures the risks identified in our SRA are fully addressed and best value for money is achieved. Our substantial investment in two additional police officers demonstrates our commitment to risk mitigation and a dedication to embracing a partnership approach to improve the business operating area.

We are proactively managing crime in the area by employing the use of bespoke crime data provided exclusively to the BID from the local authority (LBHF). This enables us to not only react to crime trends on a monthly basis, but is an essential tool in threat forecasting and the allocation of resources to reduce offences.

BID stakeholders also benefit from our joint funding of proactive policing operations and partnerships with the national business crime centre, safer neighbourhood teams, the met police business crime reduction hub and counter terrorism (CT) protect.
Our policing objectives include:

• The increase in CT high visibility patrols at vulnerable sites (transportation hubs) during peak commuter times. This greatly improves the public’s perception of safety, it’s an effective crime prevention tactic and addresses concerns of hostile reconnaissance and potential attacks on crowded spaces.

• An increase in business engagement that will maintain the healthy partnership relationships in place and improve business confidence. This will also reduce recorded offences through crime prevention initiatives and greatly contribute to the flow of information sharing throughout the community.

• Proactively addressing issues of anti-social behaviour and environmental issues negatively impacting the business community and area. This positive impact will also have the consequential effect of lowering crime figures on a longer term and sustainable level.

SAFETYNET RADIO / CCTV NETWORK

 

In addition to the enhanced policing we provide, an integral component of our overarching SRA is the funding of our radio network and dedicated CCTV operator.

The Hammersmith BID SafetyNet radio system is a fast time link, bringing the business community, policing teams and CCTV together to instantly manage dynamic risks as they arise. The active use of the radios by the security, retail and leisure sectors is also encouraged to visibly act as a deterrent to crime and hostile reconnaissance.

Through every day use, the information sharing between users leads to a significant increase in security vigilance and a rise in crime prevention awareness and reduction of criminal offences. This also promotes a team ethos and shared sense of responsibility in combatting shoplifting, violence, theft and anti-social behaviour negatively impacting the business community.

BUSINESS IMPROVEMENT DISTRICT – CRIME REDUCTION PARTNERSHIP (BID-CRP)

 

The widely recognised and established BCRP (Business Crime Reduction Partnership) model plays a significant role within the BIDs security risk management of the Hammersmith retail and leisure sector. Utilised by the BID, this approach embraces trusted methods of best practice to combat crime and reduce anti-social behaviour through committed partnerships (police, local authority, businesses and the BID) working together.

The Hammersmith BID-CRP aims to support our retail and leisure sector by providing them with:

• A ShopWatch scheme that gives businesses access to shared information on offenders and enables them to upload images of shoplifters and criminals who have been banned from their stores. This data is stored on the digital software platform ‘DISC Litoralis’.

• ‘DISC Litoralis’ is the most secure and data protection compliant platform on which to share restricted information. It can be easily accessed via the web or smartphone app. This technology is financed and managed by the BID and is available to all retailers and licensed premises at no cost.

• A PubWatch that promotes a responsible licensed premises community through a variety of safety initiatives including banning orders via DISC. By reducing alcohol-related crime we aim to assist our local pubs prosper in a healthy & vibrant economy.

• Access to the wider security community via the SafetyNet radio network.

• Increased levels of CCTV coverage via our BID funded town centre CCTV operator.

• A higher level of business engagement via the enhanced level of policing provided by the two BID funded police officers.

• A platform for businesses to raise issues of concern at quarterly partnership meetings.

• Security advisory services that assists shops, pubs, restaurants, fast food outlets and cafes proactively identify risks to their businesses and recommends cost-effective crime prevention solutions.

 

The structure of the Hammersmith BID-CRP is strengthened by:

 

• Bespoke crime data created specifically for the town centre by LBHF that accurately records monthly crime figures and assists in the threat forecasting of emerging crime trends.

• Monthly crime prevention and community safety initiatives.

• The Met Police Business Crime Reduction Hub.

• Counter Terrorism awareness training via Project Argus / Griffin events.

• Business resilience support provided by the BID’s business continuity plans, major emergency contingency plans and the Hammersmith Security Group.

The Safer Cities 2018 Security Risk Analysis programme has been designed and implemented by the Hammersmith BID Operations Manager, Gordon Brockie. He has an extensive background in SRA, primarily within specialist crime-intelligence policing and multi-agency project management in challenging and complex environments. An innovative solver of problems with bespoke solutions, he brings a bold, dynamic and progressive approach to corporate security that enhances client, partner, senior management and staffing cohesion. He can be contacted at g.brockie@hammersmithlondon.co.uk